FAQ
Q. Do Starkeys insect killers kill all insects?
A. All flying insects are attracted to the blacklight lamps with a wave length 369nm which are fitted to all Starkeys insect killers.
Q. Is the blacklight lamp dangerous to humans?
A. Blacklight lamps are at the safe end of the UV spectrum, where as true (dangerous) UV is at the other end of the spectrum. All of our lamps have to comply with the safety standards category.
Q. How often do you change lamps and starters.?
A. Every 8 to 12 months for best performance.
Q. How often does it need cleaning?
A. Electric Models: Check and empty tray every month. Glue Pad Models: Change glue pads monthy
Q. Where do you place it for best results?
A. Position in the darkest area away from the windows in line with door if possible.
Q. If you touch the electric grid, will it electrocute you?
A. You will receive a shock similar to a car ignition spark plug, but is safe even if a child touches the high voltage grill. The guards are made to stop people touching the high voltage grid accidently.
Q. How many products to Starkeys make?
A. Many models to suit all situations both electric and sticky pad models. Both for indoor and outdoor use
Q. Can you supply shatterproof tubes for food preparation areas?
A. Yes, only straight tubes can be shatterproofed. These are fitted in units upon order or when replacement lamps are ordered.
Q. Why use sticky pad units instead of electrocution units?
A. Sticky pad products trap the insects with no noise i.e. restaurant. No particles of insect escapes. A good way to monitor what pests are present. Also, your customers are not conscious of your insect trapping device. No Zapping noise
Q. What is the cost while operating?
A. Whatever your wattage of lamps are that is the total usage cost – only cents per day.
Q. What is the best time to switch unit on?
A. It is best to leave on 24 hours a day as flying insects are always present and will eventually fly to the blacklight lamps and be electrocuted or trapped. Also acts as a good security light.
Q. Where are Starkeys products sold in the world?
A. In all South East Asian countries, Europe, Middle East, UK, Mauritius, USA, Tahiti, New Guinea and New Zealand. We can ship to anywhere in the world
Q. Is it made to any standards?
A. Built to Australian Safety Standards which are accepted worldwide.
Q. Is there any guarantee with the Starkeys Product?
A. 3 years against faulty workmanship and components with the exception of lamps.
Q. What happens to dead insects?
A. Outside lanterns – insects fall to the ground and birds take them. Inside units – have a catchment tray fitted for the ease of emptying dead insects into the rubbish bin.
Q. What area do the products protect?
A. Depending of the size and type of insect killer the products cover from 20sq mtrs to 5 acres, insects fly into the light so line of sight can vary greatly when outside.
Q. What type of unit can we use in food preparation areas?
A. All Starkeys sticky pad products can be placed in close proximity to where food is being prepared.
